How do I make a return?
As hair trials, dress fittings and weddings are postponed and rescheduled, we are offering free return shipping in the US + extended return windows (beyond our typical 30 days) for all of our customers.
If you think you may need a little more time to make a decision, please email us at firstname.lastname@example.org and we’re happy to take care of you and extend our returns window.
Refunds are issued 5-7 business days after your return has been delivered to our office.
How do I make an exchange?
We understand that after trying on one accessory, another may catch your eye instead. If you would like to exchange an item, simply make another purchase for a new item and send back the item you are looking to return with the information about your order (order number). Once we receive your returned item, your credit card will be refunded within 2-3 business days.